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International Shipping & Returns

 

All orders are shipped via DHL express.

Due to the change in the internal management policy, the U.S. official website, which was operated and managed by the Canadian team, is operated at its Korea headquarters from January 20. 2020. Accordingly, all services including order and shipment which occurs from January 20. 2020, is provided hannah Korea headquarters. Regardless of the order amount, all shipments will be shipped directly from South Korea to whole regions of the U.S. (Please note that the means of transportation may change depending on the shipping situation or airline situation for some shipments.The shipping costs include tariffs and VATs, they may vary slightly depending on shipping location and order product.)

 

 

 

  • International Shipping Policy 

    All orders are shipped via DHL express.

    We ship to : Americas only (excluding Canada).
    Click HERE to go to hannahpad Global.

    DHL express : Shipments take 2-5 business days to major urban centers in USA. Tracking information will be provided to you once your order is shipped.

    Please note additional time may be required at customs when crossing the border. Add additional 5-7 business days for areas outside of major urban centers. 

     

    Shipping Cost (before taxes and shipping)

    Order Total

    DHL express

    Up to $35

    $15.00

    $35 to $99

    $25.00

    $99 to $299

    Free

    $299 to $399

    Free

     

    Order Processing Times

    All online orders will be mailed out within 2-3 business days, unless there is an unexpected delay.
    Please note that orders placed during a sale may take a few extra days to ship due to increased order volume.
    Since all orders are shipped from South Korea, all shipments are subject to customs inspection at the border for duties and taxes. If charged, it is the customer's responsibility. Please contact your local customs office for more information.

    For other countries such as Australia, Canada, Japan, Korea, South Africa, and New Zealand, please see our Global Sites menu at the footer of the website.

    All shipping prices are subject to change without prior notice.

     

    • International Returns & Exchanges

    All International Orders are non-returnable and non-refundable, due to the shipping cost and labor involved.

    If an international package is returned to us for the following reasons, refund will be issued minus the shipping & handling charges, including the original shipping cost, and will also include a 20% restocking fee:
    -non-payment of duty, taxes, and/or fees,
    -marked "unclaimed"
    -undeliverable for reasons due to the receiver

    All refunds will be issued only if the products arrive back to us in satisfactory condition.