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International Shipping & Returns


  • International Shipping Policy 

    All orders are shipped via Canada Post.
    We strongly recommend choosing tracked shipping as there is no way to guarantee delivery for standard shipping.

    We ship to : Americas only (excluding Canada).
    Click HERE to go to hannahpad Global.
    Click HERE to go to hannahpad Canada.

    International Air : Shipments take around 15-30 business days depending on your location and no tracking number is given. Please note additional time may be required at customs when crossing the border. We are NOT responsible for any lost or undelivered mail. 

    Tracked : Shipments take around 6-10 business days. Tracking information will be provided to you once your order is shipped.

    Note that business days do not include weekends or statutory holidays.


    Shipping Cost (before taxes and shipping)

    Order Total
    International Air Tracked
    Up to $40 $10.00 $30.00
    $40 to $99 $20.00 $40.00
    $99 to $239 - $50.00
    $239 to $329 - $60.00
    $329 and up - $80.00


    Order Processing Times

    All online orders will be mailed out within 1-3 business days, unless there is an unexpected delay.
    Please note that orders placed during a sale may take a few extra days to ship due to increased order volume.
    Since all orders are shipped from Toronto, Canada, all shipments are subject to customs inspection at the border for duties and taxes. If charged, it is the customer's responsibility. Please contact your local customs office for more information.

    For other countries such as Australia, Canada, Japan, Korea, South Africa, and New Zealand, please see our Global Sites menu at the footer of the website.

    All shipping prices are subject to change without prior notice.


    • International Returns & Exchanges

    All International Orders are non-returnable and non-refundable, due to the shipping cost and labor involved.

    If an international package is returned to us for the following reasons, refund will be issued minus the shipping & handling charges, including the original shipping cost, and will also include a 20% restocking fee:
    -non-payment of duty, taxes, and/or fees,
    -marked "unclaimed"
    -undeliverable for reasons due to the receiver

    All refunds will be issued only if the products arrive back to us in satisfactory condition.