All orders are shipped via EMS or EMS K-Packet.
Due to the change in the internal management policy, the U.S. official website, which was operated and managed by the Canadian team, will be operated at its Korea headquarters from January 20. 2020. Accordingly, all services including order and shipment which occurs from January 20. 2020, will be provided hannah Korea headquarters. Regardless of the order amount, all shipments will be shipped directly from South Korea to whole regions of the U.S. (Please note that the means of transportation may change depending on the shipping situation or airline situation for some shipments.The shipping costs include tariffs and VATs, they may vary slightly depending on shipping location and order product.)
International Shipping Policy
All orders are shipped via EMS K-Packet or EMS.
We strongly recommend choosing EMS shipping as there is no way to guarantee delivery for standard shipping.
We ship to : Americas only (excluding Canada).
Click HERE to go to hannahpad Global.
EMS K-Packet : Shipments take around 10-20 business days depending on your location and no tracking number is given. Please note additional time may be required at customs when crossing the border. We are NOT responsible for any lost or undelivered mail.
EMS : Shipments take around 8-14 business days. Tracking information will be provided to you once your order is shipped.
Note that business days do not include weekends or statutory holidays.
Shipping Cost (before taxes and shipping)
|Up to $40||$15.00||-|
|$40 to $99||$30.00||-|
|$99 to $299||-||$50.00|
|$299 to $399||-||$65.00|
Order Processing Times
All online orders will be mailed out within 2-3 business days, unless there is an unexpected delay.
Please note that orders placed during a sale may take a few extra days to ship due to increased order volume.
Since all orders are shipped from South Korea, all shipments are subject to customs inspection at the border for duties and taxes. If charged, it is the customer's responsibility. Please contact your local customs office for more information.
For other countries such as Australia, Canada, Japan, Korea, South Africa, and New Zealand, please see our Global Sites menu at the footer of the website.
All shipping prices are subject to change without prior notice.
International Returns & Exchanges
All International Orders are non-returnable and non-refundable, due to the shipping cost and labor involved.
If an international package is returned to us for the following reasons, refund will be issued minus the shipping & handling charges, including the original shipping cost, and will also include a 20% restocking fee:
-non-payment of duty, taxes, and/or fees,
-undeliverable for reasons due to the receiver
All refunds will be issued only if the products arrive back to us in satisfactory condition.